Reference

Legal Terms for Your doyanqq Account

Our legal page sets the rules for your account, your data, and any access request in Indonesia.

Local law onlyData and accessMobile and desktopChange requests
doyanqq Legal Terms for Your doyanqq Account
CONTACT ROUTES

Where to Reach Us About Policy

If you need a policy check, we keep the contact paths simple: live chat in the lobby, email for written requests, and account messages for follow-up.

Live Chat 10:00-22:00 WIB Use the chat bubble in the lobby or on this page.
Email for Written Requests Send your request from the account email you use, along with the page subject…
Account Message Centre Open Account > Messages on mobile or desktop to leave a policy question, add…
DATA HANDLING

How We Handle Data and Access

We tie policy handling to the account you use, not to public posts or side channels. Cookies stay limited to session sign-in, language preference, and page state, and you can clear them…

Data Use

We use contact details, device signs, and transaction references only to run the account, answer requests, and match the right record. We do not use those details for a purpose outside the reason you gave them.

Cookie Control

Cookies keep sign-in state, language choice, and page position steady when you move between mobile and desktop. If you clear them in Chrome or Safari, the legal page still works; you only lose the saved session state.

Account Security

A password change or contact edit must come from the registered account, and we may ask for a matching file before we accept it. That check helps us avoid the wrong person changing your details.

Retention Window

We keep policy and account records only for as long as support, audit, dispute handling, or local-law duties require them. When that window ends, we delete or reduce the record where the law allows.

Change Requests

If you want us to correct a name, email, or phone number, send the exact field, the current value, and the new value through chat or email. Clear requests help us process the update without back-and-forth.

Contact Trail

For anything tied to legal, we keep the case thread in chat, email, or Account > Messages so you can return to the same line later. That trail helps both sides check the latest reply and next step.

Common Legal Questions for Your Account

These answers cover access, data use, cookies, retention, and the cleanest way to send a request. We keep the same policy text across mobile and desktop, and anything tied to local law stays limited to places where local law permits. If your case needs a decision, send the exact detail through chat or email so we can check the account thread and reply there.

It applies to your use of doyanqq in Indonesia, and only where local law permits access. If rules differ by area, we follow the local rule set and keep the current text on the same page.

We keep only the details needed to run the account, confirm requests, and handle support threads, such as contact email, phone number, and transaction references. We do not use those details for a purpose outside that scope.

Send the exact change through live chat or email from your registered account. If the request affects name, phone, or email, we may ask for a matching file before we update the record.

Cookies help the page stay signed in, remember your language choice, and keep forms from resetting on mobile or desktop. You can clear them in Chrome, Safari, or your phone settings without changing the policy text.

We keep account records only for as long as needed for support, audit, dispute handling, and legal duties under local law. When the retention period ends, we remove or reduce the record where the law allows it.

Use live chat from 10:00 to 22:00 WIB, send an email, or leave a message in your account thread. Include your account email, the page subject, and the exact detail you want us to check.